We offer a 30 day refund and return policy here at Neato Nutrition.
Please read below for various situations where you may fit. If you feel you need additional help or you want us to hear more specifically about your situation, please reach out to us at hello@neatonutrition. We will always try our best to satisfy your needs and make things right.
Unopened Products
Unopened products may be returned for a full refund on the items, shipping fees are non-refundable.
Items must be unopened and with its original packaging.
We do ask that customers pay for shipping and the items must be returned within 30 days.
Opened Products
Unfortunately, we may not re-sell any products that are opened.
If you are unhappy with any of our products, please do contact us and we will try to find an appropriate solution for you.
Incorrect or Missing Items
If you received an incorrect order or missing items, please contact us right away so we can find a solution to fix the order. We ask that you do not open any items that are not a part of your order.
Please contact us within 48 hours of receiving your order.
Damaged Items
If you notice that your parcel is badly damaged, please take a picture and contact us right away before opening your package. We do have proper steps to make claims with the shipping carrier if the items inside are damaged as a result of shipping.
If your product arrives damaged and un-usable, you need to contact us within 48 hours of receiving your product. We will require photos and send proper steps in order to have the problem rectified.
